Contact Us

To help quickly, include the product and version, your macOS version and whether you are on Intel or Apple Silicon, and the Pro Tools version for any live feature. Describe the task or source format, the brief steps you took, the result you expected, the result you got, and any exact error text.

For PT Prefs, note the scan scope, filter or the selected backup or PTX view. For PT EDL, note the source pair, frame rate, offset, matching method and output stage. For PT Session 3, note the episode, scope, import, sync, recording or output stage.

For licence questions, give an order reference and the purchase email — please do not send a full licence key, passwords or activation files through this form. If a problem involves confidential production material, describe it in general terms and we can agree a suitable transfer route; the form does not accept attachments. For feature requests, describe the job and the result you want. For compatibility questions, include your OS, host and source or output format.

When reporting a problem, a small anonymised example that shows one failed operation is often enough to pinpoint the cause. Say whether it happens with every project or just one file, and identify whether the action reads a saved PTX or a live open session, noting the save or refresh timing where relevant. For an export, name the chosen episode, characters, filters and formats, and say whether the result is missing or differs in content. Please describe the available evidence here before sending any confidential files.